As part of the TCR registration process, mobile carriers require that you provide SMS Terms & Conditions for your messaging campaigns.
The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. The document must include the following:
SMS Terms & Conditions: Mobile carriers require you to provide SMS Terms & Conditions for your messaging campaigns. The Terms of Service related to SMS communication must either be included in your privacy policy or be a stand-alone document. The document must include the following:
Consent for SMS Communication: A statement confirming that information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS Communications: A clear description of the types of SMS communications a customer might receive. This should include examples such as:
Customers and Guests: Updates regarding orders, deliveries, or other relevant information.
Job Applicants: Information about application status, onboarding materials, or other employment-related updates.
Standard Messaging Disclosures: Include standard message disclosures:
“Message and data rates may apply. You can opt-out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit our [Privacy Policy URL] and [Terms of Service URL].”
- Subscriber Opt-In and Opt-Out Messaging
You will also need to ensure your Opt-In and Opt-Out messages follow these updated guidelines:
START:
“Thank you for opting into SMS messages from Bespoke Consulting. To opt out at any time, reply STOP. Need assistance? Reply HELP. Message and data rates may apply. Messaging frequency may vary.”
STOP:
“Thank you for opting out of SMS messages from Bespoke Consulting. You will receive no further SMS communication. To opt back in for [Business Name] at any time, reply START.”
HELP:
Please provide contact details for your support team, including a phone number, email, or website. For example:
“Thank you for contacting Bespoke Consulting. We will be in touch with you soon to help. For immediate assistance, please get in touch with us at contact@bespoke-consulting.fr